Privacy Policy
This policy explains what personal data Edwhere collects when you use edwhere.com, why, how long we keep it, and the rights you have. It is written to meet India's Digital Personal Data Protection Act, 2023 (DPDP Act) and its Rules, and the EU and UK General Data Protection Regulation (GDPR) for visitors from Europe.
Who we are
Edwhere Learning LLP ("Edwhere", "we") runs this website and decides how your personal data is used. Under the DPDP Act we are the Data Fiduciary; under the GDPR we are the controller.
Edwhere Learning LLP, Grandeland Building, 4th Floor, Metro Pillar No. 47, Aluva, Kerala 683101, India
Email: contact@edwhere.com · Phone: +91 81380 41614
What we collect and why
When you fill in an enquiry or event registration form
- What: your name, phone number, email address, and (for events) your college or organisation. With it we record the page and course you asked about, the advert or link that brought you to the site (for example "utm" campaign tags) if you allowed analytics cookies, your IP address and browser type, and the date.
- Why: to call, WhatsApp or email you about that course or event, to confirm your place, and to keep a record of our conversation. The IP address and browser help us block spam and abuse.
- Legal basis: you give us this data yourself for this purpose (DPDP Act, section 7(a)); under the GDPR, to take steps you asked for before enrolling (Article 6(1)(b)), and our legitimate interest in preventing abuse (Article 6(1)(f)).
News and offers. Only if you tick the box on the form, we also send you news about new batches, events and offers on WhatsApp or email. This is based on your consent, which you can withdraw at any time (see your rights). Not ticking it doesn't affect your enquiry.
Website analytics. Only if you choose "Allow analytics" in the cookie banner, we use Google Analytics to count visits and see which pages are useful. Google receives your IP address, browser and device details and the pages you view, and sets cookies (see cookies). This is based on your consent. If you choose "Essential only", or your browser sends a Global Privacy Control signal, Google Analytics is not loaded.
When you contact us directly by phone, WhatsApp, email or in person, we keep what you tell us so we can answer you.
Students on our learning platform (learn.edwhere.com) and the Edwhere app: your account, course progress and payments are handled there and covered by that platform's terms.
We don't sell your personal data, and we don't use it for automated decisions that affect you.
Children
If you are under 18, please ask a parent or guardian to fill in our forms or contact us for you. We need a parent's or guardian's consent before we use a child's personal data, and we don't knowingly track children or aim targeted advertising at them. For school and college programmes we work through the institution. If you think a child has given us their details without a parent's consent, contact us and we will delete them.
Who we share it with
Only Edwhere staff who handle enquiries can see your details. We use these service providers, who process data for us under contract and only on our instructions:
- Hostinger – website hosting, database and email sending.
- Google – Gmail, where our enquiry alerts arrive; Google Analytics (only with your consent); Google Fonts and YouTube video players (privacy-enhanced mode) on some pages, which receive your IP address when the page loads.
- WhatsApp (Meta) – when we message you, or you message us, on WhatsApp.
We may also share data when the law requires it, for example with a court or the police, or to protect our rights.
Where your data is stored
Some of our providers store data on servers outside India and outside your country, including in the European Union and the United States. Where data from Europe is transferred, we rely on the safeguards the GDPR allows, such as the European Commission's standard contractual clauses and the EU–US Data Privacy Framework. We don't transfer data to any country the Government of India has restricted.
How long we keep it
- Enquiries and registrations: while we are talking to you about a course, and then for up to 3 years after our last contact, unless you ask us to delete them sooner or you enrol (then our student records rules apply).
- IP address and browser saved with an enquiry: deleted automatically after 90 days.
- Consent for news and offers: until you withdraw it. We keep a record of when you gave or withdrew it.
- Google Analytics data: no more than 14 months.
- Your cookie choice: 6 months, after which we ask again.
- Invoices and fee receipts are kept as long as tax and accounting laws require.
Cookies
Cookies are small files a website saves in your browser. We use as few as possible. You can change your choice at any time with (also at the bottom of every page).
| Cookie | Set by | Purpose | Kept for | Needs your OK? |
|---|---|---|---|---|
edw_consent | Edwhere | Remembers your cookie choice | 6 months | No (essential) |
_ga, _ga_* | Google Analytics | Counts visits and pages viewed | Up to 2 years | Yes |
edw_utm, edw_ref (session storage) | Edwhere | Remembers which advert or site brought you, so it can be noted with an enquiry | Until you close the tab | Yes |
Our staff admin area uses its own sign-in cookie, which only staff receive.
Your rights
Wherever you live, you can ask us to:
- See the personal data we hold about you, and get a copy, including in a format you can take elsewhere;
- Correct or update it if it's wrong or incomplete;
- Delete it, when we no longer need it or you withdraw consent;
- Withdraw consent for news and offers or analytics at any time, as easily as you gave it: just tell us on WhatsApp, by email or by phone, or use "Cookie settings" for analytics. Withdrawing doesn't affect what we did before;
- Object to or restrict how we use it (GDPR);
- Nominate someone to exercise your rights if you die or become unable to (DPDP Act).
Email contact@edwhere.com with the subject "Privacy request", from the email address or phone number you used with us so we can confirm it's you. We'll reply within 30 days. There is no charge.
Complaints
If you're unhappy with how we've handled your data, contact our Grievance Officer first at contact@edwhere.com (subject "Privacy grievance") or at our address above. We'll respond within 30 days.
If you're not satisfied with our answer, you can complain to the Data Protection Board of India. If you are in the EU or UK, you can also complain to the data protection authority where you live or work (in the UK, the Information Commissioner's Office).
Security
We use HTTPS on every page, keep enquiry data in a private database that only signed-in staff can reach, protect staff accounts with two-step verification, and delete data we no longer need. No system is perfectly secure, but if a breach affects your personal data we will tell you and the authorities as the law requires.
Changes to this policy
If we change how we use your data, we'll update this page and the date at the top. If a change needs your consent, we'll ask for it.